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Privacy Policy and Terms

User’s Acknowledgment and Acceptance of Terms

6zene Technologies Private Limited provides the www.getzene.com website, the ZENE mobile app, the ZENE Smart device and various other products and services (collectively, the “Service”) subject to your compliance with all the terms and conditions contained or referenced in this Terms of Use, as well as any other written agreement between us.

In addition, when using particular Service, users shall be subject to any guidelines or rules applicable to Service that may contain additional terms and conditions, which are hereby incorporated by reference into these Terms of Use.

We reserve the right to change this Agreement from time to time by posting a revised Agreement on its site. You acknowledge and agree that it is your responsibility to review the Service and this Agreement periodically and to be aware of any modifications. Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Agreement and consent to abide and be bound by the modified Agreement.

Privacy Policy

6zene Technologies Pvt. Ltd. is committed to protecting your privacy and safeguarding your personal information. This privacy statement will provide you information on personal data that we collect when you buy or subscribe to 6zene services. We take seriously our responsibility to protect the privacy of your information in accordance with this policy.

This Privacy Statement may be amended from time-to-time and applies to all divisions or entities of 6zene Technologies Pvt. Ltd., India. What personal Information do we collect?

Personal information is something that identifies an individual. We may collect your personal information such as name, contact, email address, home address etc. and use that to provide you with best service through 6zene products and services. We may also collect your credit card information when you make a purchase of product or service through our website. We may also collect information about your car to offer best experience while you use our product or service.

6zene Technologies Pvt. Ltd. divisions and entities may share your personal information among each other in order to fulfill the purposes that you have consented to. We may also share your personal information with third party service providers such as road side assistance, car service centers etc. as necessary for them to provide services on our behalf. We don´t share your personal information with marketing agencies or third parties that may contact you to offer their services that are not related to 6zene products or services.

In order to access some aspects of the Service, you will need a separate account and password that can be obtained by completing our online registration form, on ZENE website or mobile app, which requests certain information and data and maintaining and updating your registration information as required. We may use a third party service or browser or provider, such as Facebook or Google, to establish your separate account, password and registration. By registering, you agree to comply with all of the terms and conditions imposed by the third party browser or internet provider, you represent that all information provided in the registration is true and accurate, and you agree to maintain and update this information as required in order to keep it current, complete and accurate.

How do we secure your personal information?

We are serious about safeguarding your personal information and have implemented technological, legal, contractual, human capital and resource security measure in place to protect your personal information.

Please feel free to reach us at support@getzene.com

Return Policy


At 6zene Technologies, we truly believe in complete customer satisfaction. We strive to make our products and services easy to use for our customers. Our return policy follows the same dictum.

  • Order Cancellation: you can cancel your order by contacting our customer service at support@getzene.com or call at +91-97173 90066. Please note that your order can only be cancelled if the product hasn´t been dispatched from our warehouse. In such case, you will have to return the product unopened, in its original packaging, and claim a complete refund within 30 days of making the purchase.
  • Damaged product: if product got damaged during transit or you received it in damaged condition, please contact our customer service within 48 hours (2 days) of receiving the product. You should also send the product back in its original packaging to our return address within 96 hours (4 days) or receiving it. We will send you a replacement once we receive the product from you at our facility. We will refund courier/transportation charges for such returns. Please send us the original receipts to make the claim.
  • Return and Refund: if for some reason you are not completely satisfied with our product, you can return the product claiming 100% refund. To claim the refund, you must contact our customer service and send the product back to us in its original packaging within 30 days of making the purchase. Please note that tampered, mishandled, broken products will not be considered for refund. We will process the refund once we receive the product at our facility. Please allow 10-15 days of processing time for refund.

Warranty and Service


We offer one year limitedwarranty against malfunctioning of our product. If the device stops functioning within one year of making the purchase, we will happily repair or exchange it for you. Please note that 6zene´s technical support team has to determine that the device is faulty for us to proceed with the replacement. It is possible that we may send you a refurbished device that is in a perfect working condition.

Please contact our technical support team at support@getzene.com to register a warranty claim.

What´s covered under limited warranty?
  • Device (hardware) stops functioning having no fault of yours
  • Battery damaged the circuitry or electronic board
What´s not covered under limited warranty?
  • Tampered, broken, mishandled product (device)
  • Cosmetic issues such as improper paint job, scratches
  • Product (device) not being used for its intended purpose

Please feel free to contact us if you have any question regarding the warranty.

Security and Password

You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account, including any mail sent and any charges incurred. Therefore, you must take steps to ensure that others do not gain access to your password and account. ZENE or our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account in the event of any unauthorized transfer or sharing thereof.  We have the right but not the obligation to assume, without further inquiry, that any communication we receive through your account has been made by you.

Dispute Resolution and Jurisdiction

If there is any dispute or controversy between the parties arising out of or relating to this Agreement, the parties agree that such dispute or controversy will be arbitrated in accordance with proceedings under Arbitration and Conciliation Act 1996, and such arbitration will be the exclusive dispute resolution method under this Agreement. The decision and award determined by such arbitration will be final and binding upon both parties.

This Agreement shall be governed by and construed in accordance with Indian law and the Parties hereby irrevocably agree that the courts of Delhi or any other city where both the parties agree to settle any disputes arising out of or in connection with this agreement.

Disclaimer


The getzene.com families of websites are protected by copyright law Copyright © 2015 6zene Technologies Pvt. Ltd. and its affiliated or related companies.

Content such as articles, photos are subject to the copyright of 6zene or its affiliates. Unauthorized distribution, transmission or publication strictly prohibited. Materials obtained through these websites belong to the respective owners and are also protected by national and international intellectual property laws, conventions and treaties. 6zene Technologies Pvt. Ltd. may take appropriate legal action in case of any infringement of these rights.

All other rights are reserved, and commercial uses including publication, retransmission, broadcast, posting to newsgroups, mail lists or electronic bulletin boards, circulation, selling, reproduction or redistribution in any medium are prohibited, except with the prior written approval of 6zene.

For further information or to request permission to republish, please contact: support@getzene.com

Contact Us
  • Address:
    6zene Technologies Pvt. Ltd.
    Sector 18, Electronic City
    Gurgaon, India.
  • Phone: +91-97173 90066
  • Email: hello@getzene.com
  • Twitter: @getzene
  • Facebook: ZENE
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© 2015 6zene Technologies FAQs Privacy Expedition